Refund policy

 

Returns and Replacement Policy

At Kikibix, we strive to deliver high-quality products with the best customer experience. Please read our policy carefully before making a purchase.

Returns & Refunds

Refunds or replacements are only offered in case of a damaged, defective, expired (as per the packet) product. If you receive a damaged, defective, or incorrect product, please inform us within 24 hours of delivery. To process your claim, you must provide clear photos & videos of:

• The product showing the issue

• The original packaging (including outer shipping box, labels, and any inserts)

• Any changes in address/ phone number can be made before dispatch, No refunds, changes can be entertained post dispatch of the shipment
• For any claim - please share unboxing video (Of shipping box) along with the concern
• Please do not share OTP to delivery partner unless parcel has been received

Our team will take upto 5 business day to review your case. If your claim is valid, we will send a replacement. If a replacement is not possible, we will issue a refund of up to Rs. 500.

To initiate a return or refund request, contact us via:

📞 Phone/WhatsApp: +91 9311210940
📧 Email: info@kikibix.com                    

Damages & Issues

Please inspect your order upon receipt and contact us immediately if there are any issues. We accept damage claims only if reported within 24 hours of receiving the item, along with required proof as mentioned above.

Refund Process

• If approved, refunds will be processed within 7 working days to your original payment method.

• Refunds are not applicable on products purchased using coupon codes or during promotional events.

No refund or replacement requests will be entertained after 24 hours of delivery.